The impact of the coronavirus COVID-19

Dear Customer,

These are challenging times. The coronavirus is always on our mind. Social life has come to a standstill. Everyone realizes that it takes a lot of responsibility to get this virus under control.

Governments are also taking increasingly stringent measures. In Belgium, all non-essential contacts should be avoided as much as possible and all non-essential shops and retail outlets have been closed in the meantime. The economic impact is enormous.

However, the health of each and every one is the main priority right now. In view of the stricter measures taken by the Belgian government and the health risks, normal work has also become nearly impossible for us. In order to respect the social distancing rules - necessary to protect the health of our employees and their families as much as possible - we have decided to significantly reduce production in our Belgian factory as from 20 March onwards.

Our factory in Poland is located in a region that has been less affected so far. For the time being, production will continue in this factory, taking strict precautions of course.

Our logistics services will also remain operational, albeit with reduced warehouse occupation. Our sales & customer service employees are still active and teleworking. They will remain available for all your questions regarding current orders, deliveries, available stocks, etc.
You are well aware of the fact that the situation has changed constantly and rapidly over the last few days and it may continue to do so in the coming days. As soon as there are any updates regarding a change in the current situation, we will inform you again.

Solidarity is extremely important during this period. Together we will fight and together we will conquer this invisible enemy. We are counting on your understanding in these exceptional times.

Take good care of yourself and your loved ones. Keep it safe and stay healthy!

Best regards,
Peter Simons
Commercial Director

Our factory shop is forced to close until further notice.
The webshop will remain open, where you can order candle packages online. We do everything that is in our power to provide you with the right services. If you have any further questions, do not hesitate to contact us.

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