FAQ

We use Ogone for our webshop. This system accepts payment by Bancontact and Maestro.

Orders are packed and sent within two days of receipt of payment. We send packages via Bpost (Belgian postal services). Bpost makes every effort to deliver domestic shipments on the business day following the day of issue.

International shipments within Europe are delivered:

• Within 2 business days after the day of issue in neighbouring countries
• Within 3 to 5 business days after the day of issue in the other EU countries

We always opt for a traceable shipment that requires a signature on receipt.

Once the order has been shipped, we will send you a unique code for tracking your package at www.bpost.be/track.

Consumers who purchase Spaas products via the website are entitled by law to return the item within 14 days. Spaas Kaarsen NV will refund the purchase price (excluding shipping costs) under the following conditions:

1. The return deadline of 14 days is respected. This deadline is calculated from the date of delivery to the customer of the purchased goods.
2.  
3. The individual product packaging has not been opened (i.e. not combined in one package) and the product is undamaged.
4.  
5. Only those goods returned will be refunded.
6.  
7. If the consumer receives a damaged product, proof must be submitted on the day of receipt by means of a dated photograph. This photograph can be sent to webshop@spaas.be.
8.  
9. The consumer must enclose the completed revocation form in which he or she revokes his purchase with the goods being returned. This document can be found in the FAQ section.
10.  
11. If the return shipment meets all conditions, Spaas Kaarsen NV will refund the customer’s purchase amount within 14 days of receipt of the goods.

When returning products, the items should be sent to Spaas Kaarsen NV, Industriestraat 11, 3930 Hamont-Achel, Belgium, in the original condition and packaging and at the consumer’s own risk and expense.

Our warranty is limited to the warranty for hidden defects and in the event of a consumer purchase, both of which are provided for in the Belgian Civil Code.

We can only be held liable for damage resulting from gross negligence or intent. We are not liable for general or indirect damage of any kind suffered by the Buyer.

By ordering via the Spaas Kaarsen website, the Buyer explicitly agrees to have his or her personal data processed for purposes that include the administration of the customer database, management of orders, deliveries and invoices, marketing and advertising. This information will not be provided to third parties without consent under any condition. More information can be found in our 'Privacy policy' in the menu at the bottom of our website.